Roofmates — Privacy controls
Delete your Roofmates account
Request deletion in the app
- Open Roofmates and sign in.
- Open the You tab.
- Select Delete account and review the confirmation.
Request deletion by email
Email us from the address associated with your Roofmates account. Include only that email address and the words “Delete my Roofmates account.” Do not include a password, verification code, payment details, or identity document in the first message.
Email a deletion requestWhat is deleted
After verification, Roofmates deactivates memberships, removes or de-identifies account-level profile and contact information, retires notification tokens, and requests deletion of the associated authentication account. Open shared obligations do not prevent deletion.
What may be retained
Open or settled shared expense, settlement, dispute, security, and audit records that other participants rely on may remain under a non-identifying “Deleted user” label for ledger integrity, fraud prevention, dispute handling, legal compliance, and the rights of other users. Encrypted backups may retain deleted data until their normal backup cycle expires.
If deletion cannot be confirmed
Sign in again to check the account before retrying, or contact Roofmates support. Do not send a password or authentication code by email.